Please see City Kidz' most frequently asked questions. If your question is not answered here, please reach out to us directly and we will be sure to help.

I bought an item online, can I exchange it in store?

Yes you may.

How do I return an item?

We guarantee to exchange or offer store credit for any full price item if you are not completely happy. Goods must be returned to us in condition as sold, within 14 days of purchase.

Store credit will be applied once goods are received and checked. Please note that all of our products are tagged on the outside of the garment. If your return is received without this label intact then we will send the product back to you, as this would illustrate that the product has been worn.

If you chose to return goods, then please use our Royal Mail Free Returns service. Once received we will aim to process your return within 28 days. You have 30 days to return to us for a credit note or exchange. After three months, we retain the right to refuse the return of faulty goods.

Please ensure you enter the Channel reference on your Invoice where it requests order number. Please ensure a copy of your invoice is returned inside your Returning parcel. Β Print off your Returns label, affix to your parcel and take it to the Post Office to be scanned.

When will my order arrive?

Your order will take 2-4 Working daysΒ 

What are your delivery options?

Standard delivery 2-4 Working Days

Do you ship worldwide?

Yes we do.

How long do refunds take?

A refund will normally take 3-5 days once the item has been returned back to us.

Can I return sale items?

All items purchased on sale are final.

Can I cancel my order?

Yes you have 1 hour to cancel however you need to make sure you email back with the title CANCEL ORDER.


Are you getting more in stock?

If we are out of stock just leave you email and we will notify you when the item becomes available again.

What if the product is damaged?

If the product is faulty send it back to us free of charge and we can either replace the item or refund you.

Can I exchange an item I have ordered?


I have received the wrong item what should I do?

Contact us and let us know we will re-arrange for you to be sent the correct item.